Refund Policies

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at ocbrandmerch@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ocbrandmerch@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

We are unable to accept returns on customized products (including embroidered and screen printed) unless there is a defect in the product or customization. Any non-customized merchandise returned will be eligible for a refund. However, customized items will be sent back to the sender, and no refund will be issued.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ocbrandmerch@gmail.com